Human Resources Manager
Other Titles: Human Resources Manager (Princess Cruises, Royal Caribbean, HAL), Human Resources Director (Carnival Cruise Lines, NCL)
Job Description: Supervises human resource team and is responsible for employee relations, training and development, administration of crew, career path counselling, and leadership training.
Note: Royal Caribbean’s Human Resource Manager also looks after the role of Crew Manager.
Experience and Skills Required: A minimum of three years of experience in a human resources environment, preferable in a management capacity with an international staff. A bachelor’s degree is also required.
Typical Rank: 3-striped officer
Average Salary: $4,000 to $6,000 per month
Crew Manager
Other Titles: Crew Manager (Princess Cruises), Manager of Staff Administration (Carnival Cruise Lines), Personnel Manager (NCL)
Job Description: Manages the administration of crew payroll; Collects payment from officers for onboard accounts; Supervises and facilitates crew travel arrangements for crew disembarking; Liaises with customs and immigration officials for disembarking crew and 90-day immigration inspection; Administers the new joiners for signing their ship’s contracts; Reviews crew documents;
Experience and Skills Required: Previous experience in a ship’s crew office is preferred. Supervisory experience is required. Administration and cash handling skills must be excellent.
Typical Rank: 2-striped officer
Average Salary: $2,500 to $4,000 per month
Training and Development Manager
Other Titles: Training and Development Manager (Carnival Cruise Lines, Royal Caribbean), Training Specialist (NCL)
Note: Princess Cruises’ onboard Human Resource Manager is also responsible for training and development.
Job Description: Oversees shipboard training; Conducts orientation for new joiners; Coordinates with Safety Officer for safety training; Training and Development Manager also offers training courses in topics such as sales, hospitality, English, Spanish, USPH, and department specific training.
Experience and Skills Required: Minimum two years of training or teaching; Bachelor’s Degree or some equivalent post secondary education is preferred; ESL certification is an asset; Shipboard experience in guest relations, accounting and crew office is preferred.
Typical Rank: 2-striped officer
Average Salary: $2,500 to $4,000 per month
Crew Agent
Other Titles: Crew Agent (Princess Cruises), Staff Administration Coordinator (Carnival Cruise Lines), Crew Administrator (Royal Caribbean, Celebrity Cruises), Crew Relations Specialist (Royal Caribbean)
Job Description: Assists the Crew Manager as directed with crew services, crew relations and crew travel arrangements.
Experience and Skills Required: Candidates must have at least one year experience in an administrative role within a high volume hotel or cruise ship.
Typical Rank: 1-striped officer
Average Salary: $1,800 to $3,000 per month
Training Coordinator
Other Titles: Training Coordinator (Carnival Cruise Lines)
Job Description: Assists Training and Development Manager as directed.
Experience and Skills Required: Candidates must have at least one year experience in an administrative role within a high volume hotel or cruise ship.
Typical Rank: 1-striped officer
Average Salary: $1,800 to $3,000 per month
Crew Welfare Coordinator
Other Titles: Crew Welfare Coordinator (Princess Cruises), Crew Welfare Specialist (Royal Caribbean, Celebrity Cruises). In the past, most cruise lines would have a motivated crewmember volunteer to take on this type of role. Normally the position was called President of the Crew Club Committee. Cruise Lines such as Celebrity Cruises and Princess Cruises now have this job as a paid position.
Job Description: The Crew Welfare Coordinator organizes activities for the crew. Activities include crew discos, crew barbeques, and crew shore excursions. This coordinator must also attend these functions as an event planner.
Experience and Skills Required: Experience organizing and hosting parties is required. Candidate must have an outgoing personality with the skills of getting others involved. Although the candidate must be present at all events, this position must be able to exhibit self control as well.
Average Salary: $1,000 to $2,000 per month